1. A director of the firm has been appointed to deal with any complaint and you should not hesitate to contact that director who is:

    J H Taylor BSc MRICS
    11 Church Street
    Ashbourne
    Derbyshire
    DE6 1AE
    01335 346246

  2. Where the complaint is initially made orally you will be requested to send a written summary of your complaint to the above named.

  3. Once your written summary of the complaint has been received we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

  4. Within 21 days of receipt of your written summary the above named person will write to you in order to inform you of the outcome of the investigation into your complaint and will let you know what actions have, or will be, taken.

  5. If you are a consumer and you remain dissatisfied with any aspect of our handling of your complaint recourse can be made to:

    The Property Ombudsman
    Milford House, 43-55 Milford Street
    Salisbury, Wiltshire
    SP1 2BP
    Tel: 01722 333306
    Email: admin@tpos.co.uk

  6. If you are a commercial or business client and remain dissatisfied with any aspect of our handling of your complaint recourse can be made to:

    RICS Dispute Resolution Service
    Surveyor Court
    Westwood Way
    Coventry
    CV4 8JE
    Tel: 020 7334 3806
    Fax: 020 7334 3802
    Email: drs@rics.org