Complaints Handling Procedure

A director of the firm has been appointed to deal with any complaint and you should not hesitate to contact that director who is:

Where the complaint is initially made orally you will be requested to send a written summary of your complaint to the above named.

Once your written summary of the complaint has been received we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

Within 21 days of receipt of your written summary the above named person will write to you in order to inform you of the outcome of the investigation into your complaint and will let you know what actions have, or will be, taken.

If you are a consumer and you remain dissatisfied with any aspect of our handling of your complaint recourse can be made to:

If you are a commercial or business client and remain dissatisfied with any aspect of our handling of your complaint recourse can be made to: